Taking Stock and Taking Steps: A Report from the Field after the First Year of Marketplace Consumer Assistance under the ACA

This new report captures insights from those who helped consumers navigate the ACA’s first open enrollment period, including lessons for the second, which is set to start Nov. 15. The report draws on the experiences of 80 program leaders who participated in a roundtable discussion convened by the foundations in June. The group talked about consumer education and engagement, options for improving consumer notices and technical support for assisters, ways to better help people make informed choices, and the need to continue assisting consumers after enrollment.