2015 Survey of Health Insurance Marketplace Assister Programs and Brokers

The ACA provided for new publicly funded consumer assistance entities to help people on an ongoing basis as they apply for health coverage and subsidies and resolve questions and problems with their insurance once covered. These assistance professionals have unique insights into how ACA implementation is progressing, what is changing and what challenges remain. This report discusses the results of the 2015 Kaiser Family Foundation survey of Health Insurance Marketplace Assister Programs and Brokers, and compares the Assister Programs’ capacity and experiences during their first two years of operations under the ACA.